EVA Air Wheelchair Assistance +1-855-742-0149



EVA Air Wheelchair Assistance is a globally respected airline known for its high service standards, and part of that reputation is built on its commitment to accessibility. Recognizing that travel can be challenging for individuals with mobility limitations, EVA Air offers a dedicated wheelchair assistance service to help ensure a smooth, stress-free journey for passengers who need extra support.

A Service for All Mobility Needs

EVA Air’s wheelchair assistance is designed for anyone with limited mobility. This includes elderly passengers, individuals recovering from surgery or illness, travelers with disabilities, or anyone who has difficulty walking long distances through busy airports. The service can be tailored to each passenger's specific situation, offering everything from light assistance to full support throughout the entire travel process.

Types of Wheelchair Assistance

The level of assistance provided by EVA Air depends on the passenger’s level of mobility:

  • WCHR (Ramp assistance): For those who can walk short distances and climb stairs, but need help navigating the terminal.

  • WCHS (Step assistance): For those who can walk short distances but cannot manage stairs.

  • WCHC (Cabin assistance): For passengers who are fully immobile and need support from check-in all the way to their seat on board.

By categorizing the level of assistance needed, EVA Air ensures that each passenger receives personalized care appropriate to their physical condition.

How to Arrange for Assistance

Passengers requiring wheelchair service are advised to request it in advance—ideally when booking their ticket or at least 48 hours before departure. Requests can be made directly through EVA Air’s customer service or via a travel agent. When making a request, passengers should be as specific as possible about their needs. For example, if a traveler will be using a personal wheelchair, whether manual or battery-powered, that information should be shared in advance. EVA Air can accommodate most mobility aids, including electric scooters and walking frames, but advance notice ensures proper handling and storage.

At the Airport and On Board

Once at the airport, passengers using EVA Air’s wheelchair assistance are typically met by ground staff who will assist with check-in, baggage drop, security checks, and boarding. Priority boarding is usually provided to ensure a smooth and dignified entry onto the aircraft. For passengers requiring WCHC-level assistance, EVA Air provides special aisle wheelchairs that can fit in the narrow aircraft aisles. Cabin crew are trained to assist with seating and ensure the passenger’s comfort during the flight. However, travelers who require help using the restroom in-flight are encouraged to travel with a companion, as cabin crew cannot physically lift or carry passengers. On arrival, staff will assist with deplaning, guide passengers through immigration and customs if needed, and help with baggage collection.

Ensuring Comfort Every Step of the Way

EVA Air understands that accessibility is not just about providing a wheelchair—it’s about supporting passengers with care, respect, and thoughtful service. By offering a comprehensive and customizable wheelchair assistance program, EVA Air helps ensure that every traveler, regardless of physical ability, can enjoy a safe and pleasant journey.

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